Support - Technical Product Questions

Our monitor arms are machined from 6061 T6 aircraft grade billet aluminum.  Each piece is then anodized to give the arms a very durable finish.

We are currently anodizing all of our products in silver.  The rugged mount is the only mount that comes in black.

Yes our arms are compatible with the majority of monitors on the market today.  The majority of monitors less than 24 inches we use a VESA plate that is either a 75mm/75mm or a 100/100mm hole pattern.  For monitors larger than 24 inches we have a 100/200mm mounting plate and our universal mounting plate for TV’s going up to 60 + inches. Monitors in Motion will also be able to customize a mounting plate for unique monitors that do not provide industry standard mounting capabilities upon request. 

Yes, our arms are VESA-compliant.

Our sister company has been manufacturing our products in the United Kingdom since 1998.  In 2008, Monitors in Motion began manufacturing our products in Ontario, Canada to better serve the North and South American markets.

Yes, we can build custom orders.  Custom orders typically take 6-10 weeks for fabrication, testing and delivery.

Yes, when placing an order each customer has the option of using a vice clamp, grommet or wall mounting option.

Yes.

Our products have been sold mainly direct to industry and government since being introduced in the UK in 1998.  NASA, airports, banks, schools, hospitals, offices, A/V studios, film studios, graphic design studios, control rooms, point of sale terminals, cruise ships and many more use our monitor arms, wall mounts and custom solutions.

Yes.  If the order is in our inventory it can be shipped out the next day. If we have to manufacture the order from scratch, large orders can take on average 6-8 weeks to manufacture.

We have many designs that range in weight limits.  For mounting large multimedia display we would recommend the Boa with a max load of 120lbs.  The minimum and maximum weight limits will vary from arm to arm.  Our technical specs are found on our website for each arm we manufacture. 

The Boa comes with a universal mounting plate that has extension wings the allow for a 600/600 hole pattern for mounting 60” and up. 

Yes our products are being used in the medical industry.  All our products are built using anodized aluminum, stainless steel and bronze to provide a sterile and easy to clean product for the medical industry.  Our products come with a lifetime warranty and are built with quality being our top priority. 

Monitors in Motion will recommend a dealer based on your needs and geographical location. We support our dealers and distributors and we insure they are selling our products at the best prices available.

Our arms are made from solid aluminum and we must use an external cable management system. Cable management ringlets allow the cables to be suspended neatly below the arm. Our external cable management system will insure the cables do not bunch or pinch when adjusting the position of the monitor. Cable ties and wraps work well with our cable management system.

We continuously research and develop products every quarter to stay in tune with changing technologies. The new products we choose to manufacture are based on our customer's needs and wants. If there is a need for modifications or new product development, please speak to a sales agent to discuss the next steps.

Yes each arm comes with multiple mounting options. We offer vice clamp, through desk, grommet and wall mount options when purchasing our arms. Our online store will show pictures and describe each option.

Monitors in Motion will provide mounting solutions for the markets top selling tablets. Currently we have solutions for Blackberry, HP and Apple's tablets.

There is a minimum order quantity to customize the color of the  mount. Please speak to our sales staff for more information.

We are currently mounting all kinds of devices like cameras, tablets, keyboards, laptops, speakers, touch screen displays and much more. If you have a new device that requires an adapter not listed on our website, please contact one of our sales staff with the details and we will start looking into a solution.

Our machine shop in Stoney Creek, ON. has been machining high quality aluminum blow molds for 28 years. In 2008 we began designing and manufacturing aluminum mounting systems to answer the growing demand in North America for high quality, visually stunning and extremely functional mounting systems.

We choose to manufacture all mounting systems from aircraft grade aluminum, brass and stainless steel. Our products are 100% recyclable, even the packaging.

Monitors in Motion have nearly 400,000 units being used around the world. Our customers come from a wide range of public and private sectors. The mounts are purchased for environments that call for high quality, visually stunning and extremely functional mounting systems.

Monitors in Motion have a state of the art manufacturing facility that allows for large orders to be processed with excellent lead times. We carry inventory for all products listed on our website to allow us to process orders and ship next day.

Monitors in Motion provide mounting systems for monitors ranging from 5 lbs to 400 lbs⁺. Each arm is specifically designed to match the monitor weight and size perfectly.

We are currently manufacturing motorized mounting systems for a few key customers looking to mount large digital signage in public environments like subway stations. These mounts are highly complex and designed specifically for each customer. To find out more information, please contact a Monitors in Motion sales representative.

We provide a variety of mounting options when purchasing your mounting system to make sure we have a solution for almost every situation. For antique furniture and expensive desks we recommend a wall mount, floor mount or vice clamp with soft padding. A sales agent will be able to recommend the best solution with enough information.

Our head offices are located in the U.K. and Canada.  Feel free to contact us.

The shipping fee depends greatly on the weight and size of the shipment and an estimate is given before the order is processed. Orders usually take 3-5 business days to be delivered using ground shipping. Express shipping is available if requested and paid for by the customer.

Monitors in Motion products have a ten (10) year limited warranty to ensure perfect functionality of your mounting system. For further details, please see the following documents:

• Limited Warranty Information (English)
• Information pour le Garantie Limitée (Français)

Yes.

Yes, we provide discounts to educational institutions. Please contact us to speak to a sales representative for further information.

We have distribution across Canada and the US.  To find out more details, contact us to speak to a Monitors in Motion representative.

We have a great demo program. Please speak to a sales representative for further information.

Our Lift & Lock connects to power and manual wheel chairs by using either the round frame or seating track found on most power chairs.  For connecting to the chairs frame we have a 7/8 or a 1 inch round vice clamp.  For connecting to the seating track we have a bracket that changes in sized depending on chairs specs.  Wheel chairs come in many shapes and sizes and we recommended discussing your available options with a seating and mobility specialist in your area.

Yes we have designed the Lift & Lock with a quick release to detach the post from the main mounting bracket on the chair for transportation.  We have also designed a wall mounted docking station for the Lift & Lock when its not being used in the chair.

This is currently being reviewed.  Please feel free to contact us or check back with us for updates.

MIM’s account managers are quickly establishing a network of dealers in North America to offer sales, installation and service for our Lift & Lock. Please speak to one of our representatives to discover a dealer in your area.

The Lift & Lock is relatively easy to install with minimal tools and mechanical ability. It is always recommended that a complete assessment is carried out before purchasing the Lift & Lock to insure compatibility with the wheelchair and devices being mounted.

Funding varies from province to province and state to state but yes there is usually funding available for the Lift & Lock. Your occupational therapist will be able to provide more information regarding available funding in your area.

Yes the Lift & Lock has a quick release from a socket bar that is attached to the chair. The quick release is adjusted without using tools. Once the arm is removed from the chair it can be placed in a wall mounted or desk mounted docking station.

Yes the Lift & Lock can mount a huge variety of devices like computers, tablets, monitors, trays the DynoVox and so much more! Our website has a list of device plates that are currently available.

The Lift & Lock has been perfectly engineered and machined from aircraft grade aluminum. Our friction joints allow the arm to be free moving or locked down in a variety of positions without using tools. The arm has a maximum weight capacity of 18lbs, if the device is heavier than 18lbs a custom arm can be manufactured.

Yes the tension of the joint can be set individually using either an allan key or thumb handles.

The Lift & Lock is engineered to be the most customizable and modular arm on the market today. Each bone can be moved to suit the users needs and desired positions without purchasing extra components.

The vertical Lift is designed to provide 6 detent positions. To move the lift portion of the arm you push an aluminum button and change the position of the vertical bone to the 6 set detents. The vertical bone allows 180 degrees of movement on a vertical axis.

The Lift & Lock comes with a verity of mounting options to allow connection to almost every power and manual chair on the market. Here is a list of the different options: round tube vice clamps, square tube vice clamps, single T-nut clamps, double T-nut clamps, zero clearance clamps, full ring brackets, stubby square tube brackets and more.

Yes two arms can become very useful to clients that use multiple devices at the same time. Both arms connect to the same riser bar (14”) and provide individual positioning on a vertical and horizontal axis.

The Lift & Lock is very versatile and can be moved quickly and easily to a new location. We recommend purchasing a wall or desk docking station for easy storage when the arm is not on the chair.

Monitors in Motion has laser logo technology to sketch names or images into the arm. This feature comes at an extra cost to the user.

Our website offers a list of device plates currently available. We will continue to offer device plates for popular devices being used by our customers. If we do not have the device plate we have the capability to make one!

The Lift & Lock when securely attached to a power wheelchair can hold a maximum of 18lbs using our heavy duty head.

The full system weighs 10lbs.

Absolutely!

It is very important to keep the Lift & Lock in the profile of the wheelchair. We have a variety of base clamps that will allow us to accommodate each individual chair.

The Lift & Lock is built to be extremely durable for users in power and manual chairs. The arm is made from aircraft grade aluminum and the friction joints are indestructible against everyday wear and tear.

The Lift & Lock can compact and be moved to the side to allow them to drive into a table with ease and still allow full use of the device being mounted.

Yes, users will have the option of using handles or setscrews for setting the tension of each joint. The setscrews will come with a tool for tightening. If the handles seem to be in the way when compacting the arm just “pull the handle” and spin it to a new location, when the handle is in the new desired location “let it go” and it will snap back into place.

Each component of the Lift & Lock is machined from 60-61 T6 aircraft grade aluminum to provide a solid and esthetically pleasing mount.

Monitors in Motion will warranty the Lift & Lock for 3 years. Funding is usually available every three years for these mounting systems and we guarantee that during this period our product will perform perfectly.

The Lift & Lock is anodized in silver or black to insure the finish never rusts or starts peeling off. Aircraft grade aluminum is used in planes because this material has an incredible ability to survive extreme weather conditions.

We have designed the Machead to be installed internally to every size of iMac currently being manufactured. Connecting internally to an iMac provides the same smooth tilt the stand provides and the cleanest looking mounting available.

If you have a 24 or a 27 inch iMac you will be able to remove the original stand and connect our Machead easily without the help of a certified Apple tech.  Please watch the Machead installation video found on our website to become more familiar with this modification.  The 20 and 20 ½ inch iMac’s will require a certified Apple Tech to open up the iMac and install the Machead.  This process usually takes a little over an hour to install and when its complete your iMac will have a very unique feature of being able to mount on a variety of our arms. 

The 24" - 27" iMac and the 24" - 27" ACD allow customers to install the Machead easily without voiding the Apple warranty. We have instructions and videos available to help with the install. The 19" - 20" and 21.5" iMac will require an Apple tech to install the Machead without voiding the warranty. Please speak to a sales agent to find an Apple tech in your area.

When recommending the best arm available to customers to use with the large iMac’s, we recommend our Boa and Mantis 30.  Each arm has unique features that cater to unique environments and both arms have been perfectly engineered for large multimedia displays like your 27 inch iMac.  Our sales representatives will be able to help you decide on the arm that works best for your environment. 

Yes, we recommend the double Boa and triple Boa for mounting large monitors side by side. Our multi monitor mounts provide the best solutions available on the market today.